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KIRANDEEP · POLICIES

Refund policy

Puja · Devotion · Tradition

We believe in clarity, care & transparency.

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Please read the following policy carefully. We have created these guidelines to keep your experience with Kirandeep simple, transparent and comfortable.

Eligible items may be requested for return or exchange within XXX calendar days of delivery. Contact XXX with the order number, reason and supporting photographs. Do not send any product back until return instructions or approval are provided.

Eligibility conditions

  • Item is unused, unworn, unwashed and in original condition, with tags, seals, accessories, certificates, gifts and original packaging intact.
  • Item is securely packed and accompanied by proof of purchase.
  • The request falls within the stated return window and the product is not listed as non-returnable.

Non-returnable items

Unless defective, damaged, incorrectly supplied, misdescribed, or return is otherwise required by law, the following may be non-returnable: customised or personalised products; made-to-order products; gift cards; final-sale/clearance items marked non-returnable; and opened, burned, used or unsealed agarbatti, incense, dhoop, cones, fragrance products or other consumable items that cannot be resold for hygiene, safety or quality reasons.

Final category list: XXX.

Damage, defect, wrong or missing item

Report the issue within XXX hours/days at XXX and include the order number, clear photographs and, if available, an unboxing video. After verification, we will arrange an appropriate replacement, exchange, repair or refund without charging return shipping where required.

Minor handcrafted or natural-material variations disclosed on the product page are not necessarily defects.

Change-of-mind returns and exchanges

For an approved change-of-mind return/exchange, return shipping and any re-shipping fee will be borne by XXX.

Original shipping charges are refundable/non-refundable: XXX.

A handling/restocking deduction, if any: XXX.

Any deduction will be communicated before processing and applied only where lawful.

Return process

  1. Send a request to XXX within the applicable window.
  2. Wait for eligibility confirmation, return address and instructions.
  3. Pack the complete item securely and dispatch it through the approved method within XXX days.
  4. After receipt, we will inspect the item and communicate approval or rejection within XXX business days.

Refunds

Approved refunds will be initiated to the original payment method within XXX business days. Bank or payment-provider posting may take an additional XXX business days.

For Cash on Delivery orders, refunds will be made by XXX after collection and verification of required account details.

If only part of an order is returned, promotional discounts and shipping thresholds may be recalculated where disclosed and legally permissible.

Exchanges

Exchanges are subject to product and variant availability.

If the replacement has a different price, the difference will be collected or refunded through XXX.

If the requested item is unavailable, we will offer a refund, store credit (only with your agreement) or another available option.

Consumer rights

This policy does not restrict remedies available for defective, deficient, counterfeit, misdescribed or incorrectly supplied products under applicable law.

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Thank you for choosing Kirandeep. We remain committed to serving you with care, transparency and devotion.

Refund policy

Eligible items may be requested for return or exchange within XXX calendar days of delivery. Contact XXX with the order number, reason and supporting photographs. Do not send any product back until return instructions or approval are provided.

Eligibility conditions

  • Item is unused, unworn, unwashed and in original condition, with tags, seals, accessories, certificates, gifts and original packaging intact.
  • Item is securely packed and accompanied by proof of purchase.
  • The request falls within the stated return window and the product is not listed as non-returnable.

Non-returnable items

Unless defective, damaged, incorrectly supplied, misdescribed, or return is otherwise required by law, the following may be non-returnable: customised or personalised products; made-to-order products; gift cards; final-sale/clearance items marked non-returnable; and opened, burned, used or unsealed agarbatti, incense, dhoop, cones, fragrance products or other consumable items that cannot be resold for hygiene, safety or quality reasons.

Final category list: XXX.

Damage, defect, wrong or missing item

Report the issue within XXX hours/days at XXX and include the order number, clear photographs and, if available, an unboxing video. After verification, we will arrange an appropriate replacement, exchange, repair or refund without charging return shipping where required.

Minor handcrafted or natural-material variations disclosed on the product page are not necessarily defects.

Change-of-mind returns and exchanges

For an approved change-of-mind return/exchange, return shipping and any re-shipping fee will be borne by XXX.

Original shipping charges are refundable/non-refundable: XXX.

A handling/restocking deduction, if any: XXX.

Any deduction will be communicated before processing and applied only where lawful.

Return process

  1. Send a request to XXX within the applicable window.
  2. Wait for eligibility confirmation, return address and instructions.
  3. Pack the complete item securely and dispatch it through the approved method within XXX days.
  4. After receipt, we will inspect the item and communicate approval or rejection within XXX business days.

Refunds

Approved refunds will be initiated to the original payment method within XXX business days. Bank or payment-provider posting may take an additional XXX business days.

For Cash on Delivery orders, refunds will be made by XXX after collection and verification of required account details.

If only part of an order is returned, promotional discounts and shipping thresholds may be recalculated where disclosed and legally permissible.

Exchanges

Exchanges are subject to product and variant availability.

If the replacement has a different price, the difference will be collected or refunded through XXX.

If the requested item is unavailable, we will offer a refund, store credit (only with your agreement) or another available option.

Consumer rights

This policy does not restrict remedies available for defective, deficient, counterfeit, misdescribed or incorrectly supplied products under applicable law.